Bosca Teolaí FAQs

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Here you will find all the Frequently Asked Questions regarding Bosca Teolaí. If you have a question that doesn’t appear here, please email sarah@daneiredesigns.com

Q: How much is my Bosca Teolaí to deliver?
A: Delivery of all Bosca Teolai has been included in the price of the hamper. Deliveries are limited to the Republic Of Ireland only.

Q: Do I pay two shipping charges for two gifts to the same address?
A: The Bosca Teolaí are all sent individually and therefore have to be shipped as separate items.

Q: Where can I ship my Bosca Teolaí to?
A: We deliver to the Republic of Ireland only with AnPost.

Q: How long will it take for my Bosca Teolaí to get there?
A: All deliveries will begin on Wednesday 8th December and are usually delivered to your home with An Post within 2 working days.

Q: When is the last date for ordering my Bosca Teolaí?
A: All boxes must be ordered before November 5th 2021 to ensure delivery in time for Christmas

Q: How will the person I am sending the Bosca Teolaí to know who it is from?
A: We will include a message to your recipient on the gift tag. Make sure to enter your personal message in the message box when purchasing your Bosca Teolaí. Don’t worry, we never send receipts or invoices with any of our Bosca Teolaí.

Q: Will the recipient know how much I paid for their Bosca Teolaí?
A:  Don’t worry we never send receipts or invoices with any of the Bosca Teolaí.

Q: Why do you need a telephone number for the recipient?
A: An Post may need to ring or text ahead to make sure there is someone home. Deliveries of the Bosca Teolaí cannot be guaranteed without a contact number.

Q: What happens if there is no one home?
A: An Post will leave a calling card that will notify the recipient of their delivery. The recipient will then be able to collect their Bosca Teolaí at the nearest mail centre.

Q: Are my credit card details 100% secure?
A: Yes our eCommerce shopping cart is fully secure to encrypt your credit card details.

Q: How much information do I need to complete my online order?
A: Please have your credit/laser card to hand, your email address and the address details of where you would like to send your Bosca Teolaí. Please also include the telephone number of your recipient & the message you may like to put on the gift tag.

Q: Can you deliver on Saturday, Sunday or in the evenings?
A: This service is only available within Galway City, Oranmore, Athenry, Tuam, Claregalway

Q: What are the Delivery Charges likely to be for delivery in Ireland for multiple items to one address?
A: Due to the size of each parcel being delivered, a separate delivery charge for each item will be applied.

Q: What happens if my recipients address details are incorrect?
A: If the package has already been dropped off with An Post and is subsequently returned, we will contact you, to inform you that the item has been returned and the reasons why. At that point, you can decide if you would like to resend the item in question, with revised delivery information. We have the right to charge for delivery & handling costs of up to 20% value of the order when we ship to incorrect addresses.

Q: What happens if something arrives broken?
A: If you can obviously identify an item as damaged upon arrival, DO NOT accept the delivery. It is important that you don’t sign for damaged goods as this could potentially release An Post from any related responsibility. Call us on 0851464318 as soon as the item arrives at your premises to report the details. You can also email/text an image of the broken item in question. We will resolve the difficulty as soon as we possibly can.

Q: What happens if something arrives broken and we only find it after it is delivered?
A: Notify us by email or phone call ideally within 48 hours of receiving the Bosca Teolaí. We will resolve the difficulty as soon as we possibly can.

Q: How can I pay for my Bosca Teolaí?
A: We can accept various payment methods including the following; Credit cards, Visa, Mastercard – we have created an easy payment system on our website.

Q: Do the listed prices on Bosca Teolaí include VAT?
A: Yes the prices listed on the website and in the Brochure are all inclusive of VAT.

Q: Can I take a couple of things out or change a few things in my Bosca Teolaí?
A: All our items have been handpicked by Dan-Éire Designs and have been carefully curated to offer you the best value and the highest quality. Unfortunately, the Bosca Teolaí cannot be customised at this time.

Q: What if a product has to be substituted in the Bosca Teolaí?
A: All our Hamper products are subject to availability. If due to some unforeseen circumstances it is necessary to substitute an item, the replacement item will most definitely be of equal or greater value than the product being replaced.

Q: Will my Bosca Teolaí be exactly as seen in the pictures on your website?
A: We work with a lot of artisans to create each Bosca Teolaí and that means there is a chance that some products won’t be available in the advertised size and colour. On these occasions, we will replace an item in an alternative colour but we always ensure you are receiving the same or better value by replacing any items with an alternative of equal or superior quality.

 

Refund Policy
We hope you found an answer here to your question, however, if there was no clear answer to your enquiry then please contact us on 085 146 4318 or email us at sarah@daneiredesigns.com and we’ll clarify your query

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